How to Spa

Cancellations/Missed Appointments
As a courtesy to our guests and therapists, we require a 24 hour notice when changing or cancelling appointments. Appointments are made and held using a credit card number. If an appointment is missed or cancelled within 24 hours, the credit card used to hold the appointment will be charged for the full amount. Pre-paid appointments are non-refundable.

New Clients
If you are a new client, there are Client Intake Forms we must have completed to ensure you a safe and enjoyable experience. You may arrive 15 minutes early to complete the forms or you can print them out here and bring them with you.

 

Late Arrivals
If you arrive late for an appointment, you will receive the service for which you are booked for the remaining time allotted.

Product Returns
We accept the return of unused products in salable condition within 90 days of the original purchase date. Products returned within 30 days of the original purchase date are eligible for refund in the form of cash or store credit. Products returned after 30 days but within 90 days of the original purchase date are eligible for store credit only. Returns cannot be accepted more than 90 days after the original purchase date.

Gratuity
Some spas add gratuity or service fees into your price, but that is not our practice at A Day Away Spa. Tipping is entirely up to you, and our goal is to provide an amazing spa experience that makes you feel inspired to thank your technician. Every aesthetician appreciates these little gifts in the spirit they are given. We accept gratuity in the form of cash, check or credit card.